TERMS AND CONDITIONS OF SERVICE:
SCOPE OF SUPPORT
1. All work shall be completed in a workmanlike manner and in compliance with CompTIA A+ Certification Standards.
2. Changes to setting(s) or configuration(s) may be made to any physical or virtual device(s) (computer, router, switch, printers, software, etc.).
3. MyPC Solutions will not be held liable for any damages, whether physical or virtual, to the system, data, or any other devices.
4. MyPC Solutions may utilize various external hardware devices and software media in order to perform diagnostic and work order procedures.
5. Various software applications may be installed on the Client’s system. This may include diagnostic software, retail software purchased by the Client, and freeware software provided by MyPC Solutions to meet the demands of the work.
6. In the event that MyPC Solutions tries to perform a service but the problem cannot be resolved because the issue is outside the scope of support and needs to be handled by the computer manufacturer, an outside vendor, or another provider, MyPC Solutions may attempt to contact the company/vendor/person, on your behalf, who will handle and/or escalate the issue. This provision includes but is not limited to (i) dealing with Internet Connection problems where it is determined that the cause of the problem is not the computer but a networking component supported by the internet service provider, (ii) licensed software or hardware issues that must be handled by the computer or product manufacturer, if the product is under warranty.
PAYMENTS
1. All payments are expected to be collected at the end of all services performed. Upon completion of repair(s) or service(s), MyPC Solutions, or their representative, will explain what has been done and demonstrate that the problem, if any, described prior to the start of the service(s) has been fixed or addressed.
2. Only cash and personal/business checks are accepted as forms of payments at this time. Presently, we are working on an online payment option which will allow customers to use their credit card or debit card as a form of payment.
3. There will be a $25 fee for any returned check.
REPAIR WARRANTY AND GUARANTEE
1. MyPC Solutions does not sell any products and as such does not offer any type of product warranties.
2. MyPC Solutions offers a 7-day warranty on all services associated with hardware and software support. The customer must notify MyPC Solutions within 7 days to obtain service under this warranty. If problems arise again after completion of a warranty initiated service(s) then there will more than likely be other contributing factors involved (I.E. viruses, hardware/software incompatibilities, ect.) which would result in a new work order being initiated.
ACCESS
MyPC Solutions must have 1) access to your residence or home office setting and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power. If MyPC Solutions determines that these conditions have not been met, services will be denied. A person of at least 18 years of age must be present during the entire time period services are provided. If no adult is present when MyPC Solutions arrives, services will be denied.
LIMITATION ON LIABILITY
In no event shall MyPC Solutions be liable for any consequential, direct, incidental, indirect, punitive, special or other similar damages or any damages resulting from loss of use, data or profits, whether in an action of contract, or negligence, arising out of or in connection with the use or performance of any materials provided by me, even if the possibility of such damages could have been foreseen by MyPC Solutions.
BACKING UP DATA
1. Backup your software and data: it is the client's responsibility to back up all software and data that is stored on their computer's hard disk drive(s) and/or on any other storage devices client may have prior to service performed on their home or home office computer. MyPC Solutions shall not be responsible at any time for any loss, alteration or corruption of any software, data or files.
2. MyPC Solutions may provide data backup services, and even then, data may be become corrupted during copy, move, transfer, or transportation from the computer to the backup device(s) or media, and as such are not liable for such data loss or corruption.
PRIVACY POLICY STATEMENT
This is the web site of MyPC Solutions.
Our postal address is
6815 Quicksilver Drive
Colorado Springs, CO 80922
MyPC Solutions can be reached via e-mail at joseph@mypcsolutions.biz or by telephone at 719-232-0932.
For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).
We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number.
The information we collect is used to improve the content of our Web page, shared with other reputable organizations to help them contact consumers for marketing purposes.
With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site , customize Web page content based on visitors' browser type or other information that the visitor sends and .
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.
If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations With respect to Ad Servers: To try and bring you offers that are of interest to you, we have relationships with other companies that we allow to place ads on our Web pages. As a result of your visit to our site, ad server companies may collect information such as your domain type, your IP address and clickstream information. For further information, consult the privacy policies of:
http://www.cj.com/privacy_web_user.html
http://www.crucial.com/store/privacy.aspx
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.